How do I reset my password?

If you have forgotten your password or need to change it, DataShield HQ provides a self-service password reset flow from the login page, as well as the ability for admins to change their password from within the app.

Option 1: Reset a forgotten password (from the login page)

1. Go to your DataShield HQ login page (e.g. https://app.datashieldhq.com or your organisation's subdomain).
2. Click Forgot password? below the login form.
3. Enter the email address associated with your admin account.
4. Click Send reset link.
5. Check your inbox for a password reset email from DataShield HQ.
6. Click the link in the email. The link is valid for 1 hour.
7. Enter your new password and confirm it.
8. Click Set new password. You will be redirected to the login page.
9. Log in with your new password.

Option 2: Change your password while logged in

1. Log in to your DataShield HQ workspace.
2. Click your name or avatar in the top-right corner.
3. Select Account Settings.
4. Click Change password.
5. Enter your current password, then your new password, and confirm it.
6. Click Save changes.

Password requirements

• Minimum 8 characters
• At least one uppercase letter
• At least one number or special character

If you don't receive the reset email

• Check your spam or junk folder.
• Ensure you are using the correct email address for your DataShield HQ account.
• Ask a SuperAdmin to verify that your account is active.
• Contact support@datashieldhq.com if the issue persists.

Admin: Reset another user's password

DataShield HQ does not currently support admins setting passwords on behalf of other users. If a user is locked out, a SuperAdmin can delete and re-create the account, or contact support for assistance.